Terms and Policies for Orders Placed on This Website
Qualifying Orders
Orders placed on this Website are subject to acceptance by Oswalt Restaurant Supply. Shipments must be made within the continental United States to proper street addresses. We cannot ship to post office boxes or internationally and we reserve the right to refuse any order.
All orders are subject to product availability. Some manufacturers may discontinue or make merchandise unavailable without notice. Oswalt Restaurant Supply is not liable for damages, consequential or otherwise, for any unfilled orders for any reason. Damages will be limited to refunding only the amount paid for the merchandise. Orders will be confirmed to you via e-mail. The manufacturers provide all product warranties.
Minimum Order
Minimun order - $50.00. Orders will be subject to manufacturer’s minimum case pack and are subject to the minimum shipping and handling charge listed below.
Shipping and Handling
Our primary shipping method is via UPS. The minimum fee for shipping and handling is $5.00. Larger orders weighing over 100 pounds may be shipped via Common Carrier. The least expensive available means will be used unless you request special handling, such as next day air, in the comments section when you submit your order. You will be contacted by one of our representatives should your purchase require special arrangements.
Returns
Should you need to return an item once merchandise has been shipped to you, please contact us directly to receive a return authorization number. Please do not send back merchandise without our return authorization number (RMA #) marked clearly on the outside of the carton. Returns may be subject to restocking fees.
Errors, Omissions and Limits to Liability
All orders are subject to terms and conditions as established by Oswalt Restaurant Supply. All information and pricing is subject to change without notice. Oswalt Restaurant Supply is not responsible or liable for errors or omissions within this electronic ordering system, or for errors that result from its use. All equipment configuration and pricing is subject to verification by Oswalt Restaurant Supply.
Copyrights and Trademarks
Copyright and trademark laws protect our entire Website. Everything used in our site remains the strict property of Oswalt Restaurant Supply and may not be reproduced by anyone without the expressed written consent of Oswalt Restaurant Supply. For permission to use any of the materials found on our site contact our Webmaster.
Damaged Merchandise and Freight Claims
All merchandise becomes your property when it leaves Oswalt Restaurant Supply. Before accepting delivery, inspect your shipment thoroughly for obvious damage, concealed damage, or any shortages. If you find any damage or shortage be sure the driver notes it on the face of the freight bill and request an inspection by the freight carrier immediately.
Save all packing materials, cartons and crates for inspection. All claims must be filed with freight carrier within 72 hours. Freight carrier policy requires that all claims for damage can only be filed by you. Therefore, it is your responsibility to properly receive the merchandise from the freight carrier. For additional information see how to properly receive your shipment below.
How to Properly Receive Your Shipment
All items that are shipped to you on common carrier are shipped under one of the following terms, FOB our dock or FOB Manufacturer. What this means is that the items become your property at the time they leave our warehouse or the manufacture’s warehouse. Therefore, it is very important that you understand the following.
Inspecting New Equipment
You should always inspect new equipment when you receive it. First, count the number of packages to make sure all the packages listed on the freight bill are there. Check the outer packages and also unpack the equipment immediately and inspect it thoroughly for any damage or missing parts. Freight drivers are supposed to wait while you inspect. If the driver tries to rush you, ask him/her to return at another time when he/she will have time to wait. Do not refuse the shipment simply postpone the delivery. You can also accept the equipment, but make sure to write, “Accepted contingent on inspection,” on the freight bill. This will help protect you if you find any concealed damage.
Finding Damage
If you find a damaged package or equipment, you have two options:
Refuse the shipment -
The equipment will be returned to the manufacturer for evaluation. We recommend you do this if the damage is severe and highly visible (i.e. the box is crushed).
Accept the delivery -
but describe any damage/missing parts in detail on the freight bill before accepting the delivery. You will be responsible for contacting the freight company to file a freight claim. You should do this the same day.
Concealed Damage
If the equipment was delivered and you later find damage, you have 10 days from the time of delivery to file a “concealed damage” freight claim with the freight company, (the sooner the better). Obtaining a complete reimbursement for “concealed damage” can be difficult, so make sure to take your time during initial inspection.
Oswalt Restaurant Supply
PH: 405.843.9000
TF: 800.299.4044
FX: 405.840.4044
EM: contactus@oswalt.biz
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