- Contact Info
- Qualifying Orders
- Minimum Orders
- Shipping and Handling
- Limits to Liability
- Damaged Merchandise
- Receive Shipment
- Inspect Equipment
- Find Damage
- Concealed Damage
All orders are subject to a 30% restocking fee plus the freight charge to return the item(s) back to us. If you received the item(s) defectively or in our error, we will pay for the return shipping and waive the restocking fee. We inspect all returned items when they arrive at our warehouse facility. All items must be returned in its original package, unused and undamaged .If item(s) were received damaged please refer to our damaged merchandise section of terms and services. Please contact us directly to receive a return authorization number. Please do not send back merchandise without our return authorization number (RMA #) marked clearly on the outside of the carton.
Please note that we cannot accept returns of certain items, including:
- All Items without a RA Number (Return Authorization Number)
- All Items that have signs of use
- All Special Order or custom items
- All Items that are not in its original condition, packaging, or has missing parts.
- All Closeout or Clearance Items
- All type of aerosol cans
- All Hazmat or cleaning products
Due to transit time of the returned item, processing and individual bank reimbursement policies, please allow up to five weeks to have your refund processed; in most cases, you will receive your refund sooner. It could take up to 7 business days for items to arrive in our warehouse, it then goes to our product inspection team (up to 5 business days,) and then your bank or credit card company could take up to 15 business days to have the payment processed. All refunds will be issued in the form of the payment method used to make your purchase.