Our primary shipping method is via UPS. The minimum fee for shipping and handling is $5.00. Larger orders weighing over 100 pounds may be shipped via Common Carrier. The least expensive available means will be used unless you request special handling, such as next day air, in the comments section when you submit your order. You will be contacted by one of our representatives should your purchase require special arrangements.

All orders are subject to a 30% restocking fee plus the freight charge to return the item(s) back to us. If you received the item(s) defectively or in our error, we will pay for the return shipping and waive the restocking fee. We inspect all returned items when they arrive at our warehouse facility. All items must be returned in its original package, unused and undamaged .If item(s) were received damaged please refer to our damaged merchandise section of terms and services. Please contact us directly to receive a return authorization number. Please do not send back merchandise without our return authorization number (RMA #) marked clearly on the outside of the carton.

Please note that we cannot accept returns of certain items, including:

• All Items without a RA Number (Return Authorization Number)
• All Items that have signs of use
• All Special Order or custom items
• All Items that are not in its original condition, packaging, or has missing parts.
• All Closeout or Clearance Items
• All type of aerosol cans
• All Hazmat or cleaning products

 

Due to transit time of the returned item, processing and  individual bank reimbursement policies, please allow up to five weeks to have your refund processed; in most cases, you will receive your refund sooner. It could take up to 7 business days for items to arrive in our warehouse, it then goes to our product inspection team (up to 5 business days,) and then your bank or credit card company could take up to 15 business days to have the payment processed. All refunds will be issued in the form of the payment method used to make your purchase.

All orders are subject to terms and conditions as established by Oswalt Restaurant Supply. All information and pricing is subject to change without notice. Oswalt Restaurant Supply is not responsible or liable for errors or omissions within this electronic ordering system, or for errors that result from its use. All equipment configuration and pricing is subject to verification by Oswalt Restaurant Supply.

Copyright and trademark laws protect our entire Website. Everything used in our site remains the strict property of Oswalt Restaurant Supply and may not be reproduced by anyone without the expressed written consent of Oswalt Restaurant Supply. For permission to use any of the materials found on our site contact our Webmaster.

All merchandise becomes your property when it leaves Oswalt Restaurant Supply. Before accepting delivery, inspect your shipment thoroughly for obvious damage, concealed damage, or any shortages. If you find any damage or shortage be sure the driver notes it on the face of the freight bill and request an inspection by the freight carrier immediately. Save all packing materials, cartons and crates for inspection. All claims must be filed with freight carrier within 72 hours. Freight carrier policy requires that all claims for damage can only be filed by you. Therefore, it is your responsibility to properly receive the merchandise from the freight carrier. For additional information see how to properly receive your shipment in the next section.

All items that are shipped to you on common carrier are shipped under one of the following terms, FOB our dock or FOB Manufacturer. What this means is that the items become your property at the time they leave our warehouse or the manufacture's warehouse. Therefore, it is very important that you understand the following section.

You should always inspect new equipment when you receive it. First, count the number of packages to make sure all the packages listed on the freight bill are there. Check the outer packages and also unpack the equipment immediately and inspect it thoroughly for any damage or missing parts. Freight drivers are supposed to wait while you inspect. If the driver tries to rush you, ask him/her to return at another time when he/she will have time to wait. Do not refuse the shipment simply postpone the delivery. You can also accept the equipment, but make sure to write, "Accepted contingent on inspection," on the freight bill. This will help protect you if you find any concealed damage.

If you find a damaged package or equipment, you have two options:

If the equipment was delivered and you later find damage, you have 10 days from the time of delivery to file a "concealed damage" freight claim with the freight company, (the sooner the better). Obtaining a complete reimbursement for "concealed damage" can be difficult, so make sure to take your time during initial inspection.